AbeBooks Sucks Customer Reviews and Feedback

From Everything.Sucks

AbeBooks is an e-commerce global online marketplace with seven websites that offer books, fine art, and collectables from sellers in over 50 countries. Launched in 1996, it specialises in used, rare and out-of-print books. AbeBooks has been a subsidiary of Amazon since 2008.

Elizabeth D mentioned "If I could give AbeBooks less than a star then I would. I bought a fairly expensive textbook which they sent to the wrong address. I was not aware of this till I asked for my actual tracking number since the one they gave me was bad. Once I asked for a refund they said that they couldn't give me a refund because someone signed for my package (although the person that signed for it was not me and was the resident of the home they send my paid textbook too). Before that, they said I should "ask my family about my package" because I'm assuming they thought that someone in my family took it. Once I sent them a photo of my correct tracking info showing someone not me signing for it and it arriving at the wrong house their wonderful advice was to "contact the people that signed for it". I should not have to be knocking on a complete strangers door asking for my package. It is completely unacceptable and so unprofessional. They are still refusing to give me a refund"

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Sales and Account Manager (Former Employee) says

"I came to AbeBooks expecting Amazon-style work ethic but all I found was people pushing through the hours, day-by-day, to attain what is (for Victoria) a relatively good wage. Dissapointing. Cons: No advancement without moving."

QA Systems Lab Manager (Former Employee) says

"I was there in the startup phase which was a lot of fun, hard work, and everyone felt that they could contribute their ideas and effort to make a better company. I don't know if that spirit remains."

Current Employee - SDE2 says

"I have been working at Abebooks full-time for more than 3 years Cons: - You have to go on-call and put your life on hold every few weeks. - No engineering culture to speak of. Everybody's too busy putting out fires. Or they're rushing features out the door to compensate for the shame of working on such terrible code. - 20 years of accumulated legacy code with no plan to deal with it. - New code is anything goes, whatever a coop or a junior engineer wants! - Managers are just going through the motions blindly. They carry on like nothing's wrong while the building is actually on fire. - The site looks second rate and has been moving forward at a snail's pace for the past 10 years. Look in the wayback machine. - Have a look at any of the HTML. People can't even be bothered making sure it's well formed. Now try using the site. You'll see all sorts of inconsistent web design styles from throughout the past 20 years. Now imagine what the code behind this must look like. - Pay starts high but quickly flattens out. You'll be stuck in a city with few other tech jobs. - Amazon leadership principles are the basis for a cult."

Former Employee - Senior Software Engineer says

"I worked at Abebooks full-time for more than 5 years Cons: In a colleagues lunch gathering, none of current employees or previous employees say one good thing about AbeBooks. There are too much complicated processes, and the IT management team discourages the innovation. Managers keeps changing the the organization goals, so you can not achieve your performance goal no matter how hard you strive. You just felt depressed. The hiring process is very strict. None of the current employee can pass the interview. The company changed. Even the best loyal employee started looking for a new job."

Former Employee - SDE2 says

"I worked at Abebooks full-time for less than a year Cons: Not a "tech company" Pushes "...an Amazon company" a ton but actually receives no benefits from being an Amazon subsidiary Limited opportunity for growth Despite having a D&I (Diversity and Inclusion) team, upper management is comprised of 100% white male in their mid-30s to 50s Hidden factors in contract - did you know that if you leave within 2 years you need to pay back your signing bonus? Come on... Upper management has a habit of favouritism and doing "off-sites" essentially creating a small team that's impossible to penetrate. No "AbeBooks" culture to speak of. HR is full of women."

Former Employee - Customer Service Supervisor says

"I worked at Abebooks full-time for more than 5 years Cons: Poor communication Tough to move up Little influence"

says

"I have been working at Abebooks Cons: - brilliant talent in the world not utilized. no room for creativity when everyone is stuck trying to patch Legacy code or working on huge amazon policy requirements. -corproate culture is stressed and over competitive and there is less feeling of teamwork or team support now. -many bright team members have recently left with little incentive to stay. -as another reviewer said the lack of diversity in sr. roles is pretty shabby"

Former Employee - Anonymous Employee says

"I worked at Abebooks full-time for more than 3 years Cons: You are all good as long as you don't try to shake the boat!! Let it run as it is, do not try to do something adventurous, nobody will bother you. As long as you start trying something new or challenge others to get their job done on time, you are out of this place in the name of "earn trust of the others"."

Former Employee - Anonymous Employee says

"I worked at Abebooks full-time Cons: I had heard a mix of things about the company from former employees before accepting the job, some positive (nice people, good place to develop new skills), some negative (high stress, high turnover, bad culture). I tried to start out with an open mind, but a few weeks in, I was surprised to see how accurate their accounts were. The pressure was on from Day 1, which led to learning a lot of new skills very quickly. Stress and turnover were indeed high and expectations were ill-defined and often unrealistic. Amazon culture was prevalent and being able to fall in line with the "Amazon way" seemed to be the key to succeeding. It was a sink-or-swim environment, and I definitely sank, but that's not to say that it wouldn't be a good fit for others."

Sarah Najibi says

"Got the book over one week later than promised when it was no longer needed. They asked me to return it at my own expense. The customer service responds with a stock automated reply. Will never buy from Abebooks.com again."

Autumn says

"Ordered a book, received an audiobook. Contacted them and it said it was an audiobook, but nowhere on the invoice or the confirmation email did it say audiobook. I had clicked on the image the hardback book. Wanted me to pay to return the item. So now I am out what I already paid in shipping, plus they wanted me to pay to ship it back. Don't recommend - their secondary sellers are unreliable and they don't support customers over bad sellers."

Pia Jafetsson says

"Never received the item, moneys they took immediatly. I got my order number, the name of the bookseller, who is sending the packet, my codes for delivery by Fedex. Very clever. The actual seller never reseved the order. A joke whole company this is, never trust again. Maybe receive my moneys someday, maybe not. I learnd my lesson, never be in contact with abebooks again."

James says

"Bahamut Abe are shocking. They failed to include abs ordered book. The lied saying it had been separately shipped. It never arrived and instead of sending as requested, and as they were legally obliged to, it they issued a refund. Then they said they could not send it as they had issued a refund. They are dishonest, incompetent and to be avoided at all costs. Stick with Amazon."

Raksha says

"Would not really give it even one star! They kept juggling me between the bookseller and the middleman. Con artists! I purchased a book from the UK and it's now been months-abe is still contacting the bookseller but with failure. Con artists and dishonest would not recommend one bit."

Miri says

"I made an order of a book from the US, I live in the UK. I paid and I paid the shipping costs. A week later, the seller asks for extra charges without explanation. The extra charges were double the price of the book. I think it’s a scam website"

Consumer says

"I ordered a copy of a book on the website but when it arrived it turned out to be a German text! The fact that it was a German edition was NOT indicated on the website listing for the book. I was promised that the return postage would be refunded and confirmed that in writing. They asked for, and I sent, documentation on the return postage cost twice but the company still refuses to pay as promised. IF POSSIBLE I WOULD GIVE ABE BOOKS A RATING OF ZERO STARS. The company is dishonest and incompetent. AVOID ABE BOOKS AT ALL COSTS!"

Tracey Hicks says

"Ordered a reuseable sticker book for my granddaughter. Missing half the stickers. Looks used and the stickers don’t stick."

Arline Boone says

"I ordered a book as a Christmas present. 25 days later and no response from original seller-2emaiks asking for shipping and tracing info, I emailed abebooks asking for assistance - if book had shipped, method and tracking. To my surprise while doing a routine bank check I saw that my money was refunded. No email , no explanation. Had I not checked I’d still be waiting for Christmas gift. While I appreciate the refund it was Not what I was looking for and the lack of communication is just poor business practice. Steer clear!"

Baylen Brice says

"I ordered a book and unfortunately didn’t see the seller credibility until afterwards anyway it’s been saying waiting for pickup for over a month and no response back from the seller on any messages as to when it will ship. Basically they are going to keep the shipping costs (which were rather high over $30 in the lower 48) due to abebooks being owned by Amazon their isn’t a way to get ahold of any support. Luckily I’m out only $30 ish"

PR says

"I simply have a comment on the book I received. It was supposed to be in "VERY GOOD" condition. It definitely is not. It is creased on both covers, stained, and dirty. Most of the pages look as if they have water damage. Disappointed for sure and will not order from here again."

Sam says

"Paid around $60 and never received my books. Seller doesn't respond and AbeBooks doesn't want to refund me."

Roberta Menzin says

"AbeBooks has no right being in business. They allow you to purchase books that they can't deliver and what you end up getting is not what you've ordered. Their customer service consists of people who respond fairly quickly but don't resolve your issues. I've been really ripped off by them twice already and wish that someone would close them down."

Mary Mellowdew says

"I have now had two bad experiences in the past 6 months with this Amazon affiliate. They sell the books of what seems be a bunch of shonky second hand booksellers operating out of their garages or something (can't remember name of first one, but current problem is with Better World Books). Unfortunately, these dealers have a habit of forgetting to fulfill their orders, leading to, at least in my case, trying to figure out how to complain, because all parties involve seem to be hiding behind very high walls. Think twice before you order from Abe Books. If you don't have a lot of time to try to sort out issues, it may not be worth it."

dennis obrycki says

"Would rate zero stars if I could AbeBooks uses very poor 3rd party shipper My item has been sitting in an OSM Worldwide facility in NJ for ONE FULL WEEK. Should have been transferred to USPS with a day or two"

Angry Customer says

"Worse experience ever whilst shopping online! I ordered a book for the first time from Abebook because it was not available in my local book store. The seller sent me the wrong book (cost me £50). After days of chasing and formally complaining about the wrong order, I was asked to return the book at my own cost in order to get a refund!! My city is in lockdown and I won’t be going to the post office for their mistake! Amazon delivered the book to me faster than their reply to my complaint email - that says enough!"

Yulisa Gonzalez says

"TERRIBLE! I needed a book for my class in college and I never received the book. Supposedly the book had the wrong address, but it was correct. I contacted them and they said they would refund it as soon as they received the book back. They never did. DONT BUY FROM THIS SITE!"

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